Yes, we do ship products internationally. However, all international orders must be prepaid with money order, cashier's check or direct bank wire transfer. Once we receive your payment it will be applied to your account with us in a form of a company credit that can be used for purchases on ToysDropShipper.com web site. Wire transfer information is available inside of your account under 'Wire Transfer' tab in My Account section.

                    What payment methods do you accept?

We accept all major credit cards, such as: Visa, Master Card, American Express and Discover.  In addition, we accept bank wires, money orders and cashier's checks.

  What is your return policy?

We guarantee against manufacturers' defects for 14 days from the date of the delivery.  We must be notified of the defect within 5 days of the product delivery, otherwise return policy is voided, no exceptions. Products with Manufacturer Warranties which exceed 14 days, may be returned directly to the manufacturer according to their instructions.

All returns/exchanges must be made within 14 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories.

Unwanted products may be returned with prior authorization only!

All returned merchandise is reimbursed for the original purchase price less shipping & handling and must have a Return Merchandise Authorization number (RMA#). Unwanted product returns will be subject to a 20% restocking fee.

Refused Delivery:
Customers will be responsible for all charges associated with shipping and handling. Once the merchandise is returned to our warehouse, credit will be issued for the original purchase price less shipping and handling (both ways).

Defective Items:
A customer must return merchandise at their expense (shipping cost) within 14 days from the date of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at the issuing time of the RMA and automatic store credit will be applied once merchandise is returned back to the warehouse.

If the item has been received to our warehouse after 14 days of the delivery, at our discretion, we will either accept return and  50% restocking fee will apply or the merchandise will be returned back to the customer at their expense for all shipping and handling costs. 

All reimbursements are done in the form of company credit which can be used towards new orders.

How long does it take to process and ship orders?

All orders are processed and shipped within 1 to 2 business days.

How do I track my packages that have been shipped?

Once the package is shipped a tracking will be posted in your account. You will also receive an email notification.

Please make sure that the email address provided is not longer than 35 characters, otherwise email notification will not be provided.

                      How do you calculate shipping charges?

In order to calculate accurate shipping charges please login into your account with ToysDropShipper.com
1). Add items of interest to the shopping cart.
2). Click to 'Check Out'.
3). Fill out Ship To Information.
4). Click on 'Submit' button.
5). Next screen that comes up will have a drop-down menu of shipping options.

 

Please Note: All of these steps are done before the actual payment for the order is required. Therefore, by completing these steps you do not place your order yet. In order to complete the order a credit card information fields must be completed and form submitted for processing.

                      Which shipping method do you offer?

FedEx Ground, FedEx Saver, FedEx 2nd Day Air and FedEx Next Day Air are the available shipping options.  USPS is used to ship orders to PO Boxes only.

                      What is the delivery time for orders?

The delivery time depends on the shipping method selected  and your destination.  Please refer to FedEx time in transit information for each shipping option.

                      Do you require a minimum purchase?

No, we do not have minimum purchase requirements.  There is no minimum purchase amount on all orders. You will not be charged extra if you buy one item vs. many items.